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Get dedicated business-hours support for your clients on the ZEV platform to assist with onboarding, bookings, billing, and troubleshooting, offering fast response times (aiming to reply within one business hour for urgent issues and one business day for standard requests). ZEV support staff are trained in fleet management, account settings, rider permissions, and reporting tools, and can be reached via in-platform chat, email, or scheduled phone call. We provide tailored onboarding assistance, escalate complex issues to a dedicated success manager with tracked follow-up, and give clients access to a resource library of how-to guides, FAQs, and short video walkthroughs. We collect client feedback to improve the platform and support experience tracked with our SLAs.
Get dedicated business-hours support for your clients on the ZEV platform to assist with onboarding, bookings, billing, and troubleshooting, offering fast response times (aiming to reply within one business hour for urgent issues and one business day for standard requests). ZEV support staff are trained in fleet management, account settings, rider permissions, and reporting tools, and can be reached via in-platform chat, email, or scheduled phone call. We provide tailored onboarding assistance, escalate complex issues to a dedicated success manager with tracked follow-up, and give clients access to a resource library of how-to guides, FAQs, and short video walkthroughs. We collect client feedback to improve the platform and support experience tracked with our SLAs.
